Shipping Policy

Orders can only be cancelled within 2 hours of placement.  Most orders are processed and shipped within 24 hours of being placed.  Orders placed Friday after 4pm PST/PDT and on Saturday will generally ship the following Monday. 
Order ship via UPS, USPS, or Fed Ex ground and take between 2 and 5 business days to arrive at your door. 
Rates
48 Contiguous States:
Orders under $50 - flat fee $4.95 
Orders over $50- Free**

 

**Orders over 150lbs may incur an additional surcharge if located more than 15 miles from one of our Incredible Pets Retail Stores.  Email or call for details.

CustomerCare@incredpets.com (24/7)

1-800-822-9759 (Mon-Fri 8:30am-5pm Pacific)