Shipping Policy

Most orders are processed within 24 hours.  Orders placed Friday after 1pm PST/PDT and on Saturday will ship the following Monday.
Order ship via UPS or Fed Ex ground and take between 2 and 5 business days to arrive at your doorstep.   
48 Contiguous States:
Orders under $50 - flat fee $4.95 
Orders over $50- Free**
Alaska & Hawaii:
Standard Shipping- Small- $8.95
0.0 lb – 15.0 lb
Standard Shipping- Medium-$12.95
16.0 lb – 35.0 lb
Standard Shipping- Large-$15.95
36.0 lb – 50.0 lb
Standard Shipping- Oversize-$18.95
51.0 lb – 100.0 lb


**Orders over 150lbs may incur an additional surcharge if located more than 15 miles from one of our Incredible Pets Retail Stores.  Email or call for details. (24/7)

1-800-822-9759 (Mon-Fri 8:30am-5pm Pacific)