Shipping & Cancellation Policy
Order placed online for Delivery cannot be switched for In-Store Pickup unless the order is cancelled within 1 hour of placing it. If you want to pick up your items In-Store and it is past the cancellation window we will charge you for the items you purchase in store and will process the online order as a normal return.
**Orders over 150lbs may incur an additional surcharge if located more than 15 miles from one of our Incredible Pets Retail Stores. Email or call for details.
1-800-822-9759 (Mon-Fri 8:30am-5pm Pacific)