Shipping Policy

Orders placed for Delivery/Shipping can be cancelled within 2 hours of placement. 
Most orders are processed and shipped within 24 hours of being placed. 
Orders placed Friday after 4pm PST/PDT and on Saturday will generally ship the following Monday. 
Orders ship via UPS, USPS, or Fed Ex ground and take between 2 and 5 business days to arrive at your door. Some orders are delivered by local Incredible Pets delivery drivers when located in close proximity to one of our retail stores. 
Rates
48 Contiguous States:
Orders under $50 - flat fee $4.95 
Orders over $50- Free**

 

**Orders over 150lbs may incur an additional surcharge if located more than 15 miles from one of our Incredible Pets Retail Stores.  Email or call for details.

CustomerCare@incredpets.com (24/7)

1-800-822-9759 (Mon-Fri 8:30am-5pm Pacific)