We strive to get your order to you as quickly and smoothly as possible. Please review the information below to understand our shipping process, delivery times, local delivery, subscriptions, and cancellation guidelines.

Order Changes & Cancellations

• You can cancel or modify your order within 2 hours of placing it.

• After the 2-hour window, any changes or cancellations will be handled as a return.

• If your order hasn't shipped or gone out for delivery yet, we’ll do our best to accommodate changes—but it is not guaranteed.

To request a cancellation or change, email us at:
📧 customercare@incredpets.com

Order Processing & Shipping Times

• Standard Processing Time: 1-2 business days before shipping (excludes Saturday and Sunday).

• Weekend Orders:

  • Orders placed after 12 pm PT on Friday typically ship the following Monday.

  • Orders placed Saturday or Sunday typically ship the following Tuesday.

• Shipping Methods:

  • Most orders ship via UPS, FedEx, or USPS.

  • Delivery time is typically 2–5 business days after processing, depending on your location.

  • If you're located near one of our retail stores, your order may be delivered by a local delivery driver.

Please note: We ship from California. Shipping to West Coast addresses is typically faster, while East Coast deliveries may take longer.

Local Delivery

We offer convenient local delivery to customers who live within 15 miles of an Incredible Pets retail store.

• Delivery Fees:

  • Orders over $50: Free delivery

  • Orders $49 and under: $5.95 delivery fee

• Delivery Timing (7 days a week) 

  • Orders placed by 3pm PT: Delivered next day

  • Orders placed after 3pm PT: Delivered in two days

✅ Be sure to select “Local Delivery” at checkout to use this service.
🛒 If the option doesn't appear, double-check the product page to ensure the item is available for local delivery by checking the "Store Pickup" inventory button.
📦 Local delivery is limited to in-stock items at your nearest retail location, so availability may vary by product.

Never Run Out Again – Try Our Subscription Service!

Select the “Subscribe & Save” option when adding an item to your cart to sign up for auto-ship and enjoy:

• Priority processing and shipping

• Easy delivery rescheduling – get it sooner or delay when needed

• 5% off most brands with auto-ship discount

• Peace of mind knowing your pet's essentials will always arrive on time!

Shipping Rates

Contiguous 48 States:

• Orders under $50: $7.95 flat shipping fee

• Orders $50 and over: Free Shipping 🎉

Shipping to Alaska & Hawaii

At this time, we do not offer standard ground shipping to Alaska or Hawaii. However, flat rate shipping may be available in some cases. Please contact us for a custom shipping quote:
📧 customercare@incredpets.com