Orders placed for Delivery/Shipping can be cancelled within 2 hours of placement. Any changes or cancellations after 2 hours will be treated as return.
Email customercare@incredpets.com for any changes or cancellations to you order.
If your order has not shipped we will do our best to modify or cancel after the 2 hours window- but it cannot be guaranteed.
- Most orders are processed and shipped within 24 hours of being placed.
- Orders placed Saturday and Sunday will usually ship the following Monday.
- Orders ship via UPS and USPS take between 2 and 5 business days to arrive at your door. Some orders are delivered by local Incredible Pets delivery drivers when located in close proximity to one of our retail stores.
Rates
48 Contiguous States:
Orders under $50 - $7.95 Flat Fee
Orders over $50- Free**
**Orders over 150lbs may incur an additional surcharge if located more than 15 miles from one of our Incredible Pets Retail Stores. Email or call for details.
CustomerCare@incredpets.com (24/7)
1-800-822-9759 (Mon-Fri 9:00 am - 5:00 pm PST)