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Shipping & Cancellation Policy
Orders placed for Delivery/Shipping can be cancelled within 1 hour of placement. Any changes or cancellations after 1 hour will be treated as return.
Email orders@incredpets.com for any changes or cancellations to you order. If your order has not shipped we will do our best to modify or cancel after the 1 hour window- but it cannot be guaranteed.
Most orders are processed and shipped within 24 hours of being placed.
Orders placed Friday after 4pm PST/PDT and on Saturday will generally ship the following Monday.
Orders ship via UPS, USPS, or Fed Ex ground and take between 2 and 5 business days to arrive at your door. Some orders are delivered by local Incredible Pets delivery drivers when located in close proximity to one of our retail stores.
Rates
48 Contiguous States:
Orders under $50 - flat fee $4.95
Orders over $50- Free**
Order placed online for Delivery cannot be switched for In-Store Pickup unless the order is cancelled within 1 hour of placing it. If you want to pick up your items In-Store and it is past the cancellation window we will charge you for the items you purchase in store and will process the online order as a normal return.
**Orders over 150lbs may incur an additional surcharge if located more than 15 miles from one of our Incredible Pets Retail Stores. Email or call for details.
CustomerCare@incredpets.com (24/7)
1-800-822-9759 (Mon-Fri 8:30am-5pm Pacific)