Incredible Pets In-Store Customer Privacy Policy
At Incredible Pets, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we use it. Below is an outline of our privacy practices for in-store customers:
1. Data Collection Practices
We may collect the following types of customer data during your visit to our store:
· Name and contact information (e.g., email address, phone number) for loyalty programs or promotional communications.
· Purchase history to provide personalized recommendations or track rewards through our Frequent Buyer program.
· Payment information to complete transactions (processed securely and not stored by us).
2. Data Use and Sharing
· How We Use Your Data:
o To provide and improve our services, such as tracking rewards, processing transactions, and sending promotional offers.
o To notify you about updates to our programs or store policies.
o To respond to your inquiries or provide customer support.
· Sharing Your Data:
o We do not sell your data to third parties.
o Your data may be shared with trusted service providers who assist us with loyalty programs, frequent buyer programs, email communications, or payment processing. These providers are required to protect your data and use it only for the purposes we specify.
3. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. This includes:
· Secure payment processing systems.
· Restricted access to customer data for authorized personnel only.
· Regular updates to our systems to enhance security.
4. Customer Rights
As a valued customer, you have the following rights:
· Access: Request details about the data we have collected about you.
· Correction: Update or correct inaccuracies in your personal information.
· Deletion: Request the deletion of your personal data, subject to applicable legal requirements. To exercise these rights, please contact us using the information below.
5. Contact Information
If you have questions about this policy or wish to submit a privacy-related inquiry, please contact us:
· Phone: 1-800-822-9759
· Email: customercare@incredpets.com
· In-Person: Speak with an associate at your nearest Incredible Pets location.
6. Opting Out and Data Removal
If you wish to have your data removed from our system, you can request this by:
· Contacting our customer care team via phone at 1-800-822-9759.
· Sending an email to customercare@incredpets.com with the subject line "Data Removal Request."
· Speaking with an associate at your nearest Incredible Pets location.
Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted in-store and, where appropriate, communicated to you.
· Thank you for trusting us with your information. We’re committed to maintaining your privacy and delivering exceptional service.